Pharmacists skilled elevated workloads and more durable work environments in the course of the pandemic

Clients displaying up even after they had been sick, not agreeing with the restrictions, and lots of new duties for workers. These are components that contributed to heavier workloads and more durable work environments in pharmacies in the course of the pandemic, a examine reveals.

The scientific examine, printed within the journal Exploratory Analysis in Medical and Social Pharmacy, was carried out by researchers on the College of Gothenburg and Åbo Akademi College.

The info consists of a questionnaire that was distributed to all pharmacists working in pharmacies in Sweden. The variety of respondents was 2 034, or 41 %. The group of pharmacists contains prescriptionists and pharmacists.

Whereas many components of society had been affected by the COVID-19 pandemic, pharmacists make up a bunch that has not acquired a lot consideration. In keeping with the examine, a majority of pharmacists skilled elevated workloads and a deteriorating work environments.

Buyer conflicts and an infection danger

Most pharmacists (62 %) felt that their workload had elevated in the course of the pandemic, whereas the work surroundings had deteriorated. 47 % felt that the bodily work surroundings had deteriorated, whereas 59 % of respondents felt that the psychosocial work surroundings had deteriorated.

Causes that had been highlighted included conflicts as a result of unwillingness of some clients to adjust to the restrictions. Pharmacists additionally described an elevated fragmentation of their work as their common duties had been expanded with quickly launched new duties in the course of the pandemic.

For instance, pharmacists would be sure that the variety of clients within the pharmacy was consistent with rules, perform additional cleansing or serve clients exterior the pharmacy.

Respondents weren’t happy with the communication inside pharmacy corporations and described a lack of expertise of the state of affairs in pharmacies in the course of the pandemic by each corporations and society normally. As well as, there was a concern of contracting COVID-19.

Communication and understanding

Christina Ljungberg Persson is a senior lecturer in group pharmacy at Sahlgrenska Academy, College of Gothenburg and the primary creator of the examine.

«When different healthcare companies turned much less accessible, pharmacies remained open and clients more and more turned to pharmacies for recommendation even when they had been unwell,» she says, including:

«Clear communication inside a pharmacy firm is vital to point out that administration understands the burden a pandemic locations on pharmacists who serve clients.»

Regardless of the elevated workload and deterioration of the work surroundings, 55% of respondents felt that affected person security in pharmacies had not been affected. This outcome just isn’t consistent with different research the place excessive workloads and poorer work environments have typically been linked to impaired affected person security. The researchers subsequently name for extra research on affected person security in Swedish pharmacies in the course of the pandemic.


Journal reference:

Ljungberg Persson, C., et al. (2023). A survey of pharmacists’ notion of the work surroundings and affected person security in group pharmacies in the course of the COVID-19 pandemic. Exploratory Analysis in Medical and Social Pharmacy.

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